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Medcity International Academy
Central Helpdesk
Under construction
Medcity Helpdesk
One place for every request, complaint, asset movement, student issue and staff issue, each with a ticket number, a responsible department, an SLA, a status and a closure record.
Phase 0
Foundation
Auth, roles, branches and departments
Phase 1
Ticket core
Raise, route, work and close tickets
Phase 2
SLA and approvals
Business-hour SLA clocks, escalation, approvals
Phase 3
Operations pilot
IT, Facilities, Classroom in 2 branches
Phase 4
Assets
Asset register, QR labels, movement, mobiles
Phase 5
People
Candidates, grievances, fees, refunds, HR
Phase 6
Channels
Mobile app, WhatsApp, SMS, email
Phase 7
MIS
Executive dashboard, scheduled reports, alerts
Phase 8
Rollout
Hardening and all-branch go-live